The player was able to play the games, and the complaint was closed as “resolved”. The player from Germany had his winnings voided due to unsuccessful KYC verification. The player’s account got verified, and he has received the payment.
Player has delayed withdrawal from the casino.
The player from Spain has not received their funds despite multiple days of waiting. The player from North Rhine-Westphalia, Germany had issues with a withdrawal of 50€ not being credited into the account and an amount debited but not reflecting in the game account. The complaint was closed as the player resolved it with the casino. The player from Belgium had expressed concern over the delay in receiving bonuses and VIP achievements from Ninecasino. Despite several attempts to contact the casino, the player had not received a clear response.
- Licensed online casinos undergo thorough scrutiny by state gaming agencies to verify their legitimacy and ensure player safety.
- The player from Sweden had had an issue with Manga Casino where his second deposit using cryptocurrency had not been reflected in his account despite being successfully processed.
- Casino Review Tip – We suggest to review our casino banking section which guides you through the ins and outs of depositing at an online casino.
- There are a few gambling authorities in the world that provide licensing to casinos targeting Australians.
- After 22 days, the casino had blocked the player’s account and cancelled the withdrawal without providing any reason.
- The Complaints Team marked the complaint as resolved upon confirmation of the payment.
The player struggles to get his refund.
The player from Germany had been waiting for a withdrawal for less than two weeks. The Complaints Team had clarified that delays could have been due to KYC verification or a high volume of requests, advising patience for up to 14 days. The issue had been marked as resolved after the player confirmed satisfaction with the outcome.
She had also expressed dissatisfaction with the casino’s customer service. However, the issue was resolved when the casino had paid her winnings into her bank account. We had advised her to contact our Complaint Resolution Center if she encountered any future issues. The player from Germany won 330€ and requested a withdrawal two days prior. After the withdrawal period exceeded the casino’s stated timeframe, the player contacted Casino.Guru.
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